Leading Digital Transformation in Higher Education

Abstract

The pace of innovation continues to accelerate. Students expect campuses to keep pace with the technology they use in their daily lives, and the technology they will likely need to use when they enter the workforce as graduates. Students and their families now pay more of the costs associated with earning a degree, and they want to have a voice in campus planning and decision making. Higher education technology leaders will need to help their campuses shift from incremental adoption of disparate technologies to digital transformation. Digital transformation includes adopting innovative technologies to transform mission critical activities and optimizing related processes and data with the objective of increasing customer satisfaction and providing an excellent end user experience. To guide digital transformation, technology leaders in higher education need a toolkit to build buy-in and facilitate cultural transformation on their campuses.