PENGARUH DIGITAL MARKETING, KUALITAS PELAYANAN DAN KUALITAS PRODUK TERHADAP KEPUTUSAN PEMBELIAN MELALUI KEPUASAN KONSUMEN DI MASA PANDEMI

Abstract

This study to determine the effect of digital marketing, service quality, products on purchasing decisions through consumer satisfaction as an Intervening Variable at PT Unionfam Azaria Berjaya during the Covid 19 Pandemic, totaling 253 respondents. The analytical tool used in this study is SEM AMOS 23. The results of the hypothesis are that digital marketing and product quality have a positive effect on purchasing decisions and consumer satisfaction, while service quality has no effect on purchasing decisions through satisfaction. Keywords: Digital Marketing; Service quality; Product quality; Consumer Satisfaction and Purchase Decision.