The Role of Security and Privacy For Continuance Intention: Learn From Users of M-Banking Services

Abstract

This study aims to examine the role of security and privacy in influencing continuance intention to use M-Banking mediated by the trust and satisfaction of the user. This study required 336 M-Banking users in Jakarta. Hypothesis testing uses structural equation modeling from questionnaire data. The results show that security and privacy are necessary factors in developing the intention to continue using M-Banking. Besides, the role of user trust and satisfaction is confirmed to be a mediation in developing the continuation intention to use of M-Banking.