Application process mining techniques to optimize the business process models based on information systems issuing licenses and permits e-license: Practical research

Abstract

The proposed models of representations of event logs which are formed by the information system e-license, further Information System (IS) provides the issuance of licenses and permits. When process management generated event logs reflect the steps involved in business processes in the system and in functional management — implementation of certain functions of IS. The proposed models of log create an opportunity to build new models of business processes with process mining techniques based on the processing of structured event logs.