Attitudes to and usage of Internet and e-services by citizens in Croatia: General population vs. business population

Abstract

This paper investigates the usage of Internet and e services by citizens in Croatia. The focus of research is to resolve, if any significant difference in use of e-services and the Internet for private purposes exists between: 1) the general population of citizens (representative sample of 2 county HRs) and 2) citizens who are employed and who are using e-services and the Internet for business purposes. The first sample includes adults from two north-west counties in Croatia (N=427), and the second one includes employees in Croatian small, middle-sized and large companies (N=436). Survey results showed significant differences in using Internet and e services for almost all activities that have been in focus of this research: information search, education, communication, social networking, entertainment, financial activities, commercial activities and participation in civil activities (petitions, discussions). Non-significant differences were found only for participating in political activities.