Information Security Awareness Evaluation of Telemedicine Application Users using Human Aspect Information System Questionnaire

Abstract

During the Covid-19 pandemic, people began to pay attention to their health and choose to use teleconsultation services to reduce physical contact and the possibility of contracting the virus. Users easily submit their data to facilitate the service process. The health industry must be prepared to secure data due to the prevalence of data leaks and sales. In addition to the company's security system, user awareness is the first protection that must be built. This research was conducted on a new object regarding users of telemedicine applications that are rarely applied in Indonesia but are frequently used nowadays. Data was collected by distributing questionnaires to 400 Alodokter users, one of the teleconsultation applications in Indonesia. The questionnaire was developed using the Human Aspect of Information System Questionnaire (HAIS-Q), with seven focus areas in each knowledge, attitude, and behavior dimension. The data is analyzed using Analytical Hierarchy Process (AHP). The result revealed that the information security awareness level is "Good". Based on the dimension, knowledge is the weakest dimension among others, especially related to the focus area of incident reporting and mobile devices. Based on focus areas, information handling is the lowest score, especially regarding setting a screensaver with a short time to minimize other people from accessing personal devices. Based on all items, the weakest item is regarding changing passwords periodically. This means that Alodokter must provide more education to users or improve Alodokter application by requiring users to change their passwords automatically for a period of time.