The Utilization of an Electronic Archival System to Support Archiving Services Offered by the University of Indonesia

Abstract

— The University of Indonesia’s Archives Office provides direct archiving services but was not able to fulfill user needs because of the immense volume of its archives. Thus, it was difficult to serve user requirements for archived documents. Recent technological developments have facilitated the creation of the University of Indonesia’s Archives Office’s electronic archive system (SEKAR), which can assist archivists in managing archives more effectively and efficiently so users can retrieve archived material. This study aims is to discover the process of utilizing SEKAR to support archival services. This research project will benefit the Archive Office through the obtained knowledge of the functions of SEKAR that are already advantageous and will apprise officials about the features that still need improvement and that would encourage researchers to utilize SEKAR to obtain ameliorated archival services. This study employed the qualitative approach and data were collected from observations on the SEKAR as well as interviews conducted with some users and Archive and Service System Development Coordinators. The findings of this study reveal that SEKAR is effective in providing archival services to users and that it facilitates users through its search feature, digital files, and archive information request procedures.