A Review on Quality in Use Evaluation of Smart Environment Applications: What’s Next?

Abstract

To guarantee that a software is suitable for its users regardless of age or any disabilities, it is necessary to evaluate it with end users. This task is not always simple for a software system in smart environments, especially in the context of the ones that are used to help keep elderly people safe at home and improve their well-being. Seeking to address this difficulty, we performed a Rapid Review to analyse which forms of assessments have been applied to evaluate the Quality in Use in smart environments in order to define an approach that promotes an innovative manner for quality evaluation of software systems in smart environments by means of agents and data mining techniques. The results showed that different Quality in Use characteristics (such as effectiveness and satisfaction) have been addressed in the evaluation, and that agent-based simulation and mining techniques can be used for this purpose.