The Modular Quality Transfer Effect of Service-oriented Manufacturing Network

Abstract

The goal of this study is to research the relations on quality among the productive service module(PSM), service production module (SPM)and customer effect module(CEM) in service-oriented manufacturing network(SMN). The relationships among the modules are explored according to a structural equation model (SEM) put forward by this paper. The empirical data of the SEM were collected from a service-oriented manufacturing enterprise in China. PSM and SPM both have obvious interaction on quality, PSM and SPM have obvious positive quality transfer effect on service integration module(SIM) and CEM, SIM also has positive quality relationship with CEM. And in the whole, the interaction effect between PSM and SPM is the most obvious. This study contributes a new perspective which will help the service-oriented manufacturing enterprise to better understand the quality influence and the function relationship among the different value quality in a SMN, and find out its advantages and disadvantages to improve competitiveness.