The relationship between service-oriented leadership, organizational identity, and job performance of the new generation of employees: A case study of Chinese internet companies

Abstract

Although in recent years more and more research has begun to explore the relationship between servant leadership and the work performance of the new generation of employees, there is still a considerable lack of research on the antecedents and mechanisms of this relationship. Therefore, this objective of this quantitative research in this field will usher in new development opportunities. In the “Leader-New Generation of Employees” study, this study findings found that the performance of servant leadership in various types of teams varies, and their performance also differs. The purpose of this paper is to explore how servant leadership can improve organizational identification to improve the performance of the new generation of employees and examine how they are related to the service climate. This study selects new-generation employees of Internet companies as the research object, starting from the perspective of Social Cognitive Theory, and through literature analysis and the shortcomings of the real background, it attempts to explore in depth how servant leadership affects the work performance of new-generation employees. By analyzing its effect mechanism, a multi-factor model of servant leadership–organizational identification–service climate–new-generation employee work performance has been constructed. This paper theoretically sorts out the lineage of the four variables and systematically summarizes the research results with practical experience in order to provide valuable references for managers to achieve better performance improvement. Through the comprehensive application of leadership, creativity, organizational identification, and service climate, this study implication attempts to explore how servant leadership can improve the performance of the new generation of employees and enhance their role in the team. After careful analysis and appraisal, we conducted a detailed inspection of 864 published papers and formulated a comprehensive survey questionnaire.