User Satisfaction of Adaptation in Service-based Business Processes Execution

Abstract

This paper proposes an approach to evaluate user satisfaction of adaptation in service-based business processes execution. First, Withdrawal business spanning graph is introduced to achieve adaptation of service-based business processes at run-time. Second, a set of well-defined Quality of Service (QoS) criteria is used to evaluate user satisfaction. Finally, three simulation examples of adaptation in service-based business processes are given. Simulations prove that this approach can efficiently guarantee the reliability of service-based business processes at run-time.