An AHP-based Decision Support System for Personnel Selection for Manager Position in Businesses

Abstract

— Humanity is one of the most important resources for businesses. Because, with human resources, the data of the institution can be obtained and information can be produced by processing. Thus, human resources make the business a learning and dynamic organization and ensure its continuity. In enterprises, personnel selection (in terms of quantity or quality) is carried out within the scope of Human Resources Management. This selection process usually takes place when a group of decision makers evaluates the candidates according to some criteria and their own opinions. However, this situation prevents an objective and fair selection. For this reason, in this study, a decision support system (DSS) has been developed by using the Analytical Hierarchy Process (AHP), one of the Multi-Criteria Decision Making (MCDM) methods, to ensure objectivity and to select the most suitable personnel for the job description. The said DSS provides the selection of the marketing manager among the personnel working in an enterprise. For this, the 10 employees working in the marketing department of the enterprise for the longest time were taken into account. When the results are examined, it is seen that the most qualified personnel can be selected successfully in cases where customer satisfaction, performance value, and number of projects are prioritized. Index Terms— Personnel Selection, Human Resources Management, Analytical Hierarchy Process, Decision Support Systems, Business.