Jay M. Hughes MD, FACP (Medical Director, Healthcare Quality Management, and was chairman)
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Winter Park Memorial Hospital (Winter Park, Florida)于1987年开始实施全面质量管理(TQM)的战略计划。在没有将TQM应用于医疗保健的指导方针的情况下，该医院使用了Philip Crosby Associates, Inc .的工业质量管理技术，完成了转型，并在此过程中节省了数千美元。本文描述了这种转变，特别是医务人员素质委员会在改变医院文化方面所起的不可或缺的作用。
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