SOCIAL AND PSYCHOLOGICAL FACTORS OF PROFESSIONAL BURNOUT OF THE PERSONNEL OF STATE EMERGENCY SERVICE OF UKRAINE

Abstract

. The personnel of State Emergency Service (SES) of Ukraine work under severe conditions of increased responsibility, high mental and physical overload while communicating with colleagues, management, and the affected population in the emergency area. Therefore, an important task of psychological science is to study and develop tools for preventing the professional burnout of SES personnel, which, in turn, will help to solve such an urgent issue of contemporary practice as labor turnover in this professional sphere. The aim of this paper is to analyze social and psychological factors of professional burnout of the SES of Ukraine personnel, give credibility to aspects and forms of work of the psychologist aimed at prevention of professional burnout of emergency response workers. Research methods: theoretical – scientific literature analysis and synthesis, research systematization and generalization; empirical – psychodiagnostic testing, questioning, qualitative analysis; mathematical methods of interpretation – percentage rating, scaling, correlation analysis. Empirical findings showed the low level of respondents’ depersonalization and burnout. 60% showed average reduction in personal achievements, 22.5% demonstrated high-level reduction. The above-mentioned is indicative of a possible aspect of preventive work – increasing the level of self-confidence, self-worth, helping to harmonize life spheres, finding personal meaning in professional activity, i.e. working with employees’ system of values. Findings of the research into personality traits demonstrate that not all respondents have such traits as self-control, sociability, emotional resilience, suggesting another vector of the psychologist’s work – developing social skills that relate to the sphere of emotional competence. Average data on accentuation of personality traits show that the majority of SES employees have a hypertensive type of accentuation, which is characteristic of employees of extreme jobs. In workers an adaptation strategy and not fully possess conflict resolution skills. the important task in the work of the psychologist develop flexibility, quickness of skills, The data show that respondents find neatness, altruism, cooperation, politeness, sensitivity, justice, honesty to be the most important personality traits of the emergency response worker. The data obtained aim the work of the psychologist the of personality traits that most. and psychological factors of professional burnout of emergency response workers helped to identify and substantiate the aspects in the work of the psychologist aimed at professional burnout prevention. The implementation of these aspects is most effective with the use of group forms of work.