Resolution of Conflict between Developers and Testers in Software Development: Based on Graph Model Method

Abstract

Con∞ict between software developers and testers is common due to frequent interactions and diverse goals. Such con∞ict often leads to meaningless human struggle and then in∞uences product performance. This paper provides a graph model method to resolve the con∞ict based on the difierent con∞ict management styles (collaborating and dominating) between developers and testers. A case study is used to illustrate the proposed model. The con∞ict model considers the decision makers, the options, and relative preference order. After an in-depth stability analysis, this study conflrms the equilibrium states of con∞ict resolution. Through contrastive analysis of the con∞ict resolution with the graph model method, the study found that collaborating con∞ict management style is a win-win con∞ict resolution for developers and testers. The analytical results closely predict the con∞ict decision and provide valuable insights into the developers and testers’ con∞ict.