Enterprise Resource Planning Quality Model ERPQM

Abstract

This paper proposes the enterprise resource planning (ERP) quality model depending on the ISO standard (9126). This quality model is used to ensure that whether the ERP implementation will fail or succeed. Six quality attributes are proposed to be as minimum requirements for building and developing the ERP quality model, including functionality, maintainability, reliability, efficiency, usability, and portability. The quality attributes could not directly be measured. In this paper authors divided the addressed attributes into twenty three sub-attributes. After that a comparison has been conducted with the other software quality common models. The result shows how the proposed model is more comprehensive than the addressed model, as it covers 10 attributes. On the other hand, the MCCALL model covers 9 attributes but it ignored one of the main evaluation attribute which is functionality.