The Rapid Adoption of E-wallet: An empirical study

Abstract

The rapid adoption of e-wallets by the community indicates that this payment system is well received. Of course, this condition cannot be separated from trust and consumer lifestyle. This study examines lifestyle compatibility, trust, and attitudes on customer behavioral intention. Data collection uses an online questionnaire distributed to 336 e-wallet users through social media. Then, the data were analyzed using a covariant-based structural equation modeling method (CB-SEM) with Lisrel 8.7. As a result, lifestyle compatibility significantly affects attitudes and behavioral intentions. Trust has a significant effect on attitudes and behavioral intentions. Lastly, attitude influences behavioral intention to use the e-wallet. Practically, this research contributes to e-wallet companies in understanding how consumers adopt e-wallets.