Factors influencing citizen's intention to participate electronically: The perspectives of social cognitive theory and e-government service quality

Abstract

Although many countries have developed e-participation system, their citizen's participation levels are still not good. Thus, this paper aims to further explore the drivers behind citizen's decision to engage in participation on the internet, by validating the use of Social Cognitive Theory and combining it with E-government Service Quality theory as its environment factor. Research data are gathered from 410 respondents by using survey method analyzed with Partial Least Square — Structural Equation Modelling (PLS-SEM). The results show that the most significant factor behind citizen's intention to participate online is participation self efficacy. Furthermore, outcome expectation performance and personal are also proven to be one of drivers. Meanwhile, those cognitive factors (participation self-efficacy and outcome expectations) are positively affected by service quality of e-government.