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Analysis of Self-Efficacy as a Contributor to Customer and Managerial Perceptions in Customer Service Rep Performance

Journal of Customer Service in Marketing and Management Pub Date : 1998-12-09 DOI:10.1300/J127V05N02_05
James G. Bohn
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自我效能感对客户服务代表绩效中客户和管理认知的影响分析
本文章由计算机程序翻译，如有差异，请以英文原文为准。
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Journal of Customer Service in Marketing and Management
Journal of Customer Service in Marketing and Management
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