Evaluation of Real-time Deep Learning Turn-taking Models for Multiple Dialogue Scenarios

Abstract

The task of identifying when to take a conversational turn is an important function of spoken dialogue systems. The turn-taking system should also ideally be able to handle many types of dialogue, from structured conversation to spontaneous and unstructured discourse. Our goal is to determine how much a generalized model trained on many types of dialogue scenarios would improve on a model trained only for a specific scenario. To achieve this goal we created a large corpus of Wizard-of-Oz conversation data which consisted of several different types of dialogue sessions, and then compared a generalized model with scenario-specific models. For our evaluation we go further than simply reporting conventional metrics, which we show are not informative enough to evaluate turn-taking in a real-time system. Instead, we process results using a performance curve of latency and false cut-in rate, and further improve our model's real-time performance using a finite-state turn-taking machine. Our results show that the generalized model greatly outperformed the individual model for attentive listening scenarios but was worse in job interview scenarios. This implies that a model based on a large corpus is better suited to conversation which is more user-initiated and unstructured. We also propose that our method of evaluation leads to more informative performance metrics in a real-time system.