ICTs in Knowledge Sharing and Organization Culture: Case Study of a Center for Continuing Education

Abstract

This study analyzes the knowledge value chain of a center for continuing education that offers skill development programs for adult learners. It analyzes how the center can improve efficiency and capacity by effective knowledge sharing (KS) that requires both information and communication technologies (ICT) and the conducive organizational cultures. The case study methodology was used to study the factors that influence KS in an academic environment. KS depends on the type of knowledge, motivation, and opportunity to share. The results show that both knowledge management systems and a conducive organizational culture are needed to implement an effective KS strategy. Thus, the study focuses on the emergent approach, i.e., focusing on interpersonal dynamics and the nature of their daily tasks, and engineering or management approach, i.e., focusing on the infrastructure of KS. This study shows how systematic and organized KS can help an organization offer continuing education services effectively and improve performance in the competitive marketplace.