Factors Determining the Use of E-Government Services: An Empirical Study on Russian Students in China

Isaac Kofi Mensah, P. Vera, Jianing Mi
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引用次数: 22

Abstract

E-government adoption studies have often focused on predictors determining the use of e-government services from a citizen-specific country without considering other foreign nationals domiciling in such countries. This study, therefore, sought to investigate the willingness of Russian students in China to use e-government services. The Technology Acceptance Model (TAM) was used as the theoretical framework while the data capture and analysis were done with SPSS. The results indicate that perceived ease of use, perceived service quality, trust, and language were significant in determining the willingness to use e-government services. Language also had a positive impact on the perceived service quality and perceived ease of use. Perceived usefulness was however not significant in influencing the willingness to use. Age, gender and education had a significant direct impact on the perceived ease of use of e-government services. These demographic factors were not significant in deciding the perceived usefulness. The implications of these findings are discussed.
电子政务服务使用的影响因素:对俄罗斯留学生的实证研究
电子政务采用研究通常集中在预测因素上,确定来自特定公民国家的电子政务服务的使用,而不考虑在这些国家定居的其他外国国民。因此,本研究旨在调查在华俄罗斯学生使用电子政务服务的意愿。采用技术接受模型(TAM)作为理论框架,采用SPSS软件进行数据采集和分析。结果表明,感知易用性、感知服务质量、信任和语言是决定电子政务服务使用意愿的重要因素。语言对感知服务质量和感知易用性也有积极影响。然而,感知有用性对使用意愿的影响并不显著。年龄、性别和教育程度对电子政务服务的易用性有显著的直接影响。这些人口统计学因素在决定感知有用性方面并不显著。讨论了这些发现的意义。
本文章由计算机程序翻译,如有差异,请以英文原文为准。
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