Strategies: Energy IT and Business Process Outsourcing—Key Concepts and Trends

Abstract

Energy companies have been doing information technology outsourcing (ITO) and business process outsourcing (BPO) transactions for many years. Besides reviewing some of the key benefits and risks that many energy companies have faced in their ITO and BPO deals, this article will identify some of the latest trends and, in particular, discuss the social media, mobility, analytics, and cloud computing (SMAC) revolution that is occurring across various industries.