Specification of mCRM Enterprise Applications to Support IT-Consultants

Abstract

This article describes the conceptual design of a mobile enterprise application prototype that supports mobile knowledge workers, especially IT-Consultants in the exercise of their activities. The demands on flexibility and accessibility of employees as well as cost pressure in the company are growing. Furthermore, the line between professional and private activities is blurring. Major goals by providing mobile apps within the enterprise are to reduce problems of information retrieval and notification and to increase the efficiency of workers as well. As part of a joint project with Microsoft and Dissert, a company focused on the distribution of CRM software, specific requirements for the mobile workforce were identified and implemented as a prototype. This paper describes the requirements engineering and the implementation of an application, which is based on the information behavior of IT-Consultants.