Users and standardization—worlds apart? The example of electronic mail

ACM Stand. Pub Date : 1996-12-01 DOI:10.1145/243492.243495
K. Jakobs, R. Procter, Robin Williams
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引用次数: 31

Abstract

We report on and analyze the views of long-standing active members of standards-setting working groups in electronic communications. We focus in particular on their experiences of, and attitudes towards, user participation in standardization. The results reveal attitudes that differ considerably from the official statement. To complement the views of standards professionals, we explore the attitude of large corporate email users towards standardization in general, the impact standards have on their apparent reluctance to play an active role in standardization. This includes a closer look at the ways in which email has emerged in organizations, and on what corporate users actually expect email of offer. A typical pattern can be identified, which in turn helps explain the reluctance of corporate users to actively participate in standards setting. Finally, we consider the implications of this and conclude with some recommendations on how the current situation could be improved.
用户和标准化——天壤之别?电子邮件的例子
我们报告和分析电子通信标准制定工作组长期活跃成员的观点。我们特别关注他们对用户参与标准化的经验和态度。结果表明人们的态度与官方声明有很大的不同。为了补充标准专业人士的观点,我们探讨了大型企业电子邮件用户对标准化的总体态度,以及标准对他们明显不愿在标准化中发挥积极作用的影响。这包括仔细研究电子邮件在组织中出现的方式,以及企业用户实际期望电子邮件提供什么。可以确定一个典型的模式,这反过来有助于解释企业用户不愿积极参与标准制定的原因。最后,我们考虑了这一问题的影响,并就如何改善目前的状况提出了一些建议。
本文章由计算机程序翻译,如有差异,请以英文原文为准。
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