The Conflict Between Formel and İnformel Structures of the Emergency Departments That Effect the Occupational Satisfaction of Staff

Abstract

This study addresses the factors that effect the occupational satisfaction of staff working at the emergency department of hospital in Ankara, Turkey. Five differenct district hospital joined to the study. We make face to face interview with 110 participants to the study. As high occupational satisfaction directly reflects work gratification this will then directly increase the satisfaction of the patients that apply to the emergency department of the hospitals. Making the emergency department more functional in the health system leads to the formation of an ordered and more compatible sub-system. Everywhere around the World emergency departments are the most difficult to administer hospital services. At these centers the satisfaction level is ususally below that of the hospitals average.