Assessing Expertise in the Enterprise: The Recommender Point of View

Abstract

Some of the largest worldwide employers today are knowledge-based enterprises whose most important asset is human capital. Knowledge workers are unique, each having individualized skills, competencies and expertise, which constantly evolve and expand. Managing and planning for such a workforce critically depends on the ability to construct complete, accurate, and real-time representation and inventory of the expertise of employees in a form that integrates with business processes. In this session Saška will describe how enterprise expertise assessment process can be posed as predictive modeling and recommendation problem, and will present results and lessons learned from an actual deployment of IBM Expertise, a corporate-wide expertise recommendation and management system.