Pengujian Model Pengaruh Tata Kelola TI Terhadap Transformasi Digital dan Kinerja Asuransi C

Abstract

-The emergence of new technological disruptions, changes in stakeholder behavior, and the emergence of the COVID-19 pandemic have made many incumbent organizations accelerate their digital transformation (DT). However, many DT-related investments have not met expectations due to a lack of governance practices. Previous research has shown the impact of IT governance (ITG) on organizational performance. However, traditional ITG mechanisms are suspected not necessarily effective in controlling DT. There are knowledge gaps in exploring the influence of ITG on DT and organizational performance (OP). Therefore, this study aimed to examine the influence model of hybrid ITG (traditional and agile/adaptive) on DT and OP based on a balanced scorecard (BSC) perspective. The method used was a survey by distributing a Likert scale online questionnaire to 11 roles related to DT in Asuransi C and got 52 respondents. The data were then analyzed using Structural Equation Modeling (SEM) and the SmartPLS application. The results showed that both agile/adaptive and traditional ITG mechanisms positively affected DT with a t statistic value of 1.799/ 2.754. Likewise, TD has a positive and significant effect on OP with a t statistic value of 13.001.