Investigation of Cloud ERP Adoption in the Healthcare Industry Through Technology-Organization-Environment (TOE) Framework: Qualitative Study

Abstract

There is an accelerated migration from on-premise ERP to Cloud ERP systems in many industries, but this transition is relatively slow in the healthcare industry. To address this concern, we developed a research model based on Technology-Organization-Environment (TOE) framework, and explored it in the healthcare industry through semi-structured interviews with IT managers and finance managers. We found noticeable differences between small-sized and large-sized healthcare organizations, as well as the perceptions of IT managers and finance managers in Cloud ERP adoption decisions. We discussed these findings, and proposed future research questions on Cloud ERP adoption in the healthcare industry.