Electronic Governance Building of Public Trust: Electronic Services Analysis in Bangladesh

Abstract

Public confidence in their administration has slowly declined worldwide. Public trust is recognized as the prerequisite for successful government. With Internet advent, ICTs have far beyond our expectations by influencing society and the government's dependency on ICTs. In addition, e-Governance and trust encourage one another: e-Government fosters confidence, and vice versa. Another approach to build public confidence in government and improve citizens' perceptions of the government might be the development of electronic governance. At the same time numerous governmental agencies have entered the digital highway both in emerging and industrialized nations and offered electronic services to the public. However, e-governance throughout the whole world is a matter of trust, since the issue of confidence in management is still to be resolved. This study aims to show the effects of online services and activities that are essential to establishing government confidence. Obviously, the link between public confidence and the utilization of ICT-based service delivery remains substantial. The study demonstrates that e-government efforts may improve public confidence by enhancing relationships and responsiveness and promoting methods of participation. The government of Bangladesh has therefore implemented various e-service devices/avenues, from education and public service services through law enforcement. Despite good effects, establishing confidence in e-government presented specific obstacles for changing governance contexts.