Investigating women’s satisfaction with LAKWA’S water kiosk service design features and service delivery

Abstract

This research sought to investigate women's satisfaction with LAKWA'S water kiosk service design features and service delivery in Mpeketoni, Lamu County, Kenya. The research used a mixed-method design in which qualitative and quantitative approaches were used to collect and analyse data. First, data was collected using open and closed-ended questionnaires. Then, they were administered using questionnaires. The research had 200 respondents comprising 100 women from rural settlements and 100 women in the Mpeketoni division of Lamu County in Kenya. The study adopted descriptive statistics used to summarise data and compare the results. The study found out that respondents were more satisfied with the design aspects adopted by LAKWA water kiosk, also the majority of the respondents faulted the opening and closing hours of the kiosks, which they said did not match their other activities the majority of the respondents said they were satisfied with the satisfaction level with the quantity of water and finally, most of the respondents from small and large families said they were satisfied with the level of water kiosk services. This study recommends for ways on inclusion of women's perceptions in water management planning to improve the water intake and efficiency of the LAKWA water system.