Toward an assessment model of the impact of ICT Strategic Alignment Maturity and Information Systems Success on innovation and performance

Abstract

There are several models for evaluating the contribution of Information and Communication Technologies (ICT) to the performance of organizations, while very little research has focused on the contribution of ICTs to innovation. Knowing that this is crucial for performance, Information Technology could improve the ability to detect innovation opportunities, and ICT Strategic Alignment (SA) could increase innovation. However, organizations can be confined to a particular way of “doing business” if they are not flexible in aligning their ICTs with business, which can negatively influence innovation. Likewise, if the Information System (IS) is not satisfactory, it would not positively impact innovation. This article aims to propose a conceptual model of the determinants of the maturity of the ICT Strategic Alignment and the quality of organizations' IS to assess the contribution of these two variables to innovation. This model was developed following a review of the literature which determined the factors for evaluating the strategic alignment maturity as well as the factors used to assess the Information System Success, innovation, and performance within organizations.