The impact of introducing robotics and artificially based intelligence systems, on employment in hospitality sector of Uzbekistan

Abstract

This research elucidates the impact of implementing robotics and artificially based intelligence systems on employment in the hospitality sector in Uzbekistan, as well as the issue of how to manage the joint existence of robotics and people and their collaboration to avoid socio-economic risks related along with continuing population growth in Uzbekistan. The expected impact is positive if continuous professional reorientation towards robotics in restaurant and cafe services are organized properly. A qualitative method of data collection was applied as the phenomenon is new for Uzbekistan. Two hypotheses were confirmed during the research, namely: There is a move towards increasing learning and education in technical and technology-based institutions to prepare for the next wave of the economy based on high-quality engineers and IT specialists, and there is no relationship between the introduction of robotics in café and restaurant sector of the economy, and unemployment rate. Findings reveals that almost no use of robotics and artificial intelligence is observed in cafes and restaurants in Uzbekistan, and unlikely this will take place in the foreseeable future. Findings further reveals that café and restaurant sector is facing number of challenges related to standards, education, and automation and shows a huge capacity for further development and improvement. The introduction of robotics and artificial intelligence requires preliminary reforms and experimentation in this sector.