Staying in touch during COVID-19: How communication methods varied by age and COVID-related experiences

Abstract

Many states in the U.S. implemented physical distancing policies to limit the spread of COVID-19. These policies disrupted communication for many people. One method to maintain communication, despite physical distancing policies, is computer mediated communication (CMC). However, younger generations tend to adopt technology at a higher rate than older generations, thus age could play a role in whether people use CMC in response to physical distancing policies. Because COVID-19 is unique in temporal context and scope, there is limited research examining the effects of physical distancing and age on communication. To understand how communication practices changed in response to physical distancing policies and whether these practices differed by age, we interviewed 20 participants. Findings suggested most participants increased CMC in response to physical distancing policies, although older participants were less likely to do so. Implications, limitations, and future directions are discussed.