Gestión municipal y calidad del servicio público de Tingo María

Desafíos Pub Date : 2020-05-01 DOI:10.37711/desafios.2020.11.1.138

Alan Dennis López López

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引用次数: 1

Abstract

Objective. To analyze the way in which municipal administration is related to the quality of public service in Provincial Municipality of Tingo Maria, 2019. Methods. The research level was relational, while the nonexperimental design was cross-sectional. An opinion questionnaire was applied to know the behavior of the study variables in the users of said municipality. Results. The evaluation of municipal administration yielded a result of 35% "fair", 23% "good", 18% "excellent", 17% "bad" and 8% "lousy". For its part, the quality of the public service yielded a result of 31% "fair", 25% "good", 20% "bad", 14% "terrible" and 11% "excellent". Regarding Pearson's correlation, a value of 0.575 was obtained and the signifcance of p ≤ 0.000; demonstrating relationship between municipal administration and the quality of public service. Likewise, the results in the specifc hypotheses were: in the frst hypothesis, Pearson correlation of 0.488and the signifcance of p ≤ 0.000 were contrasted. In the second hypothesis, a Pearson correlation of 0.542 and a signifcance of p ≤ 0.000 were corroborated. Conclusion. There is a signifcant relationship between municipal administration and the quality of public service in the Provincial Municipality of Leoncio Prado.

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Tingo maria的市政管理和公共服务质量

目标。分析2019年廷戈玛丽亚省市政管理与公共服务质量的关系。方法。研究水平为关系设计，非实验设计为横断面设计。一份意见问卷的应用，以了解研究变量的行为在该直辖市的用户。结果。市政管理的评价结果为:“一般”占35%，“良好”占23%，“优秀”占18%，“差”占17%，“差”占8%。就其本身而言，公共服务质量的结果是31%的“一般”，25%的“好”，20%的“差”，14%的“糟糕”和11%的“优秀”。Pearson相关得到0.575,p≤0.000的显著性;展示市政管理与公共服务质量之间的关系。同样，具体假设的结果为:在第一个假设中，Pearson相关性为0.488,p≤0.000的显著性对比。在第二个假设中，Pearson相关性为0.542,p≤0.000的显著性得到证实。结论。在莱昂西奥普拉多省，市政管理与公共服务质量之间存在着显著的关系。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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