Prototyping a Cognitive-Centered Model to improve knowledge creation in geographically distributed teams

Abstract

In the core of an implicit teleworking transformation, the effective collection, creation and retention of remote workers' knowledge has to be addressed as a conscious activity in addition to the macro infrastructural and administrative measures that are taken by organizations and governments. This paper represents an enhancement of the the SECI knowledge management model proposing a synergy with Design Thinking. It considers the response to cognitive stimulation and aggregation of the individuals, as the intellectual generator and multiplicator of knowledge, to build a Cognitive-Centered Model to improve collaboration and provision of knowledge creation. The proposed model adds a cognitive layer to the model to promote iteration and provide an improved interaction cycle, not to collect distributed knowledge, but to create it as a group, bearing in mind their remote location. We consider identifying the personalities that are cognitively more sympathetic; to be allocated to units that match precisely preferred styles within a proposed Cognitive-Centered Model.