Managing organizational culture requirement for Business Continuity Management (BCM) implementation Using Goal-Question-Metric (GQM) approach

Abstract

Today's Information and Communication Technology (ICT) growth is increasing and has raised the needs for service quality, reliability and availability. Together, with the current global economics Business Continuity Management (BCM) become a crucial requirement to an organization. Apart from the technological aspect in BCM, Malaysian IT Organization must enforce the information security management and awareness of BCM by considering organization culture values. Preparing the organization to BCM is a vital part to the management to be considered. Accessing and understanding the organizational culture values during the BCM setup stage may help to improve the effectiveness of BCM implementation in the organization. Therefore, this paper presents the organizational culture metrics model using Goal-Question-Metric (GQM) approach to measure the readiness of the organization to implement BCM and also towards the BCM compliance.