Merchant adoption of mobile payment systems

Abstract

Wide enough acceptance and adoption of mobile payment technologies and systems is a prerequisite for consumer adoption of many, if not most, mobile commerce services. Based on the innovation diffusion theory of Rogers (1995) we present results from two, concurrent sets of empirical data on merchant adoption of mobile payment systems. In addition to the potential advantages of mobile payments we also identified several barriers to their adoption, most clearly in four categories: relative advantage, compatibility, complexity and costs.