{"title":"Tools for Success","authors":"J. Ingram","doi":"10.2307/j.ctv1bvnf32.6","DOIUrl":null,"url":null,"abstract":"James Ingram discusses the launch of ASQ Retail and explains how customer satisfaction benchmarking can help boost shop and F&B sales at airports.","PeriodicalId":387313,"journal":{"name":"Scripting the Moves","volume":"84 1","pages":"0"},"PeriodicalIF":0.0000,"publicationDate":"2011-12-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":"0","resultStr":null,"platform":"Semanticscholar","paperid":null,"PeriodicalName":"Scripting the Moves","FirstCategoryId":"1085","ListUrlMain":"https://doi.org/10.2307/j.ctv1bvnf32.6","RegionNum":0,"RegionCategory":null,"ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"","JCRName":"","Score":null,"Total":0}
引用次数: 0
Abstract
James Ingram discusses the launch of ASQ Retail and explains how customer satisfaction benchmarking can help boost shop and F&B sales at airports.