Towards an assessment model for balancing process model production and use

Abstract

This paper presents a framework for assessing the balance between process modeling effort and process model usage in order to optimize the value of process modeling in an organization. The framework has been tested through case studies in five organizations. The case studies demonstrate different degrees of imbalance in favor of model production as compared to usage. Three of the studied organizations have active and structured process modeling programs but underuse the models. We contend that the proposed framework can form a basis for a value-aware process modeling governance framework.