Methods to Enhance the Utilization of Business Intelligence Dashboard by Integration of Evaluation and User Testing

2019 3rd International Conference on Informatics and Computational Sciences (ICICoS) Pub Date : 2019-10-01 DOI:10.1109/ICICoS48119.2019.8982481

R. Magdalena, Y. Ruldeviyani, D. I. Sensuse, C. Bernando

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引用次数: 7

Abstract

The era of Industry 4.0 has created highly automated industries through advanced digital technologies, such as Internet of Things, big data analytics, and data visualization. The latter technology has been widely used in industries in the form of dashboards. A dashboard is a Business Intelligence (BI) tool that provides analytical data information to be used as decision making by corporate executives and business managers to optimize the performance of systems and processes. To support its business in the Maintenance, Repair, and Overhaul (MRO) industry, BI Dashboard was developed and utilized at PT XYZ. However, the use of the BI dashboard in the organization is still very low and even abandoned by users. Therefore, a strategy for increasing the use of the BI dashboard is needed. This study describes such strategy, which involves the conduct of user testing and heuristic evaluation. The results of the study are recommendations that can be used to improve the BI dashboard.

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评价与用户测试相结合提高商业智能仪表板利用率的方法

工业4.0时代通过物联网、大数据分析和数据可视化等先进数字技术创造了高度自动化的行业。后一种技术以仪表板的形式广泛应用于工业中。仪表板是一种商业智能(BI)工具，它提供分析数据信息，供公司高管和业务经理用作决策制定，以优化系统和流程的性能。为了支持其在维护、修理和大修(MRO)行业的业务，PT XYZ开发并使用了BI Dashboard。然而，组织中BI仪表板的使用率仍然很低，甚至被用户抛弃。因此，需要一种策略来增加BI指示板的使用。本研究描述了这种策略，包括用户测试和启发式评估的进行。研究的结果是可用于改进BI仪表板的建议。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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2019 3rd International Conference on Informatics and Computational Sciences (ICICoS)

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