Evaluation of the Degree of Satisfaction of Dental Service Users of Family Health Units

Carlos Ayach, S. A. Moimaz, C. A. Garbin
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引用次数: 4

Abstract

Objective: To assess the degree of user satisfaction with oral health services in the National Health System. Material and Methods: This is a descriptive cross-sectional study with a quantitative approach. Overall, 325 users were interviewed in dental service units of the family health strategy in the Municipality of Aquidauana, MS, using exclusion criterion patient under the age of 15 years and any inability to answer the instrument used. The results were processed using the Epi Info statistical software using data frequency analysis. Results: Users reported treatment as the main reason for seeking dental services (39.4%), followed by pain (28.3%) and review and prevention (26.8%). It was observed that 49.2% of patients seek the service on their own (25.2%) were referred by Community Health Agent; (19.1%) by a family member or friend and (3.7%) by the dentist. Respondents showed greater satisfaction with the location of Units; with the way they were received at the Unit; with the time of service and the scheduling of consultations in primary care. In relation to self-assessment on the oral health status, 40% of users considered good and 39.4% as regular. Conclusion: The satisfaction rates with oral health services offered in the National Health System were high, and most users who were in treatment, sought the service on their own and in need for treatment.
家庭卫生单位牙科服务使用者满意度评价
目的:了解全国卫生系统口腔卫生服务用户满意度。材料和方法:这是一项定量方法的描述性横断面研究。总的来说,在密歇根州阿基多瓦纳市家庭保健战略的牙科服务单位对325名用户进行了访谈,使用排除标准是15岁以下患者和无法回答所使用的仪器。使用Epi Info统计软件对结果进行数据频率分析处理。结果:用户就诊的主要原因为治疗(39.4%),其次为疼痛(28.3%)和复查预防(26.8%)。据观察,49.2%的患者自行寻求服务(25.2%)由社区卫生机构介绍;(19.1%)由家人或朋友及(3.7%)由牙医。受访者对单位的位置更满意;他们在部队受到接待的方式;随着服务时间和初级保健咨询的安排。在对口腔健康状况的自我评价中,40%的人认为良好,39.4%的人认为一般。结论:全国卫生系统提供的口腔卫生服务满意度较高,大多数正在接受治疗的使用者是主动寻求服务和有治疗需求的。
本文章由计算机程序翻译,如有差异,请以英文原文为准。
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