Assessing the Accuracy of Information and User Ease of the Expert Application System Based on User Satisfaction

Abstract

This study assessed the application of an expert system for hepatitis disease based on user satisfaction assessment. The purpose of this study is to assess the accuracy of the information and the ease of users of the existing system on the hepatitis expert system application. This type of research is a quantitative descriptive study with a cross-sectional approach. This research is described in descriptive analysis and multiple linear regression analysis. The descriptive results on the accuracy of the information have a mean value of 2.99 and user convenience with a mean of 3.39. While the results of multiple linear regression analysis indicate that the accuracy of the information does not have a significant effect on user satisfaction, the ease of use shows a significant effect on user satisfaction.