Bridging the Economic Divide through Service Innovations

Abstract

Service Innovations have played an important role in enabling social initiatives and in many cases have facilitated bridging the economic divide. In this paper we examine a few successful case studies in the context of developing economies, which have implemented sustainable service innovations. The motivation behind the paper is to understand how technology driven service innovations are bridging the economic divide and the characteristics of sustainable business models emerging out of the technology driven service innovations. We also discuss the patterns and derive lessons for the future.