Do You Just Discuss or Do You Solve?: Meeting Analysis in a Software Project at Early Stages

J. Klünder, Nils Prenner, Ann-Kathrin Windmann, Marek Stess, Michael Nolting, Fabian Kortum, Lisa Handke, K. Schneider, S. Kauffeld
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引用次数: 8

Abstract

Software development is a very cooperative and communicative task. In most software projects, meetings are a very important medium to share information. However, these meetings are often not as effective as expected. One big issue hindering productive and satisfying meetings is inappropriate behavior such as complaining. In particular, talking about problems without at least trying to solve them decreases motivation and mood of the team. Interaction analyses in meetings allow the assessment of appropriate and inappropriate behavior influencing the quality of a meeting. Derived from an established interaction analysis coding scheme in psychology, we present act4teams-short which allows real-time coding of meetings in software projects. We apply act4teams-short in an industrial case study at Volkswagen Commercial Vehicles, a large German company in the automotive domain. We analyze ten team-internal meetings at early project stages. Our results reveal difficulties due to missing project structure and the overall project goal. Furthermore, the team has an intrinsic interest in identifying problems and solving them, without any extrinsic input being required.
你只是讨论还是解决?:软件项目早期阶段的会议分析
软件开发是一项非常需要协作和沟通的任务。在大多数软件项目中,会议是共享信息的非常重要的媒介。然而,这些会议往往没有预期的那么有效。阻碍高效和令人满意的会议的一大问题是不恰当的行为,比如抱怨。特别是,谈论问题而不尝试解决问题会降低团队的积极性和情绪。会议中的相互作用分析允许评估影响会议质量的适当和不适当的行为。基于心理学中已建立的交互分析编码方案,我们提出act4teams-short,它允许在软件项目中对会议进行实时编码。我们将act4teams-short应用于大众商用车(Volkswagen Commercial Vehicles)的一个工业案例研究中,这是一家汽车领域的大型德国公司。我们分析了在项目早期阶段的10个团队内部会议。我们的结果揭示了由于缺少项目结构和总体项目目标而造成的困难。此外,团队对识别问题和解决问题有内在的兴趣,而不需要任何外部输入。
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