A user-centered evaluation study of a mobile arm support

Abstract

Evaluating Assistive Technology (AT) from a user point of view is important if we want to assess reasons for non-use and to find out how to better design products that will fit the individual needs of its end-user. This article presents a user centered evaluation study of an Assistive Device (AD), in particular the Armon mobile arm support. Seven users were interviewed using the Quebec User Evaluation of Satisfaction with Assistive Technology (QUEST) and Individually Prioritized Problem Assessment (IPPA). In all cases the AD had a positive effect on the ability of the users to perform important tasks in their every day lives independently. The users also reported an overall high level of content with the device whereas there were some remarks of discontent regarding the service and fitting process.