Technologies to support psychologists and patients interactions

Abstract

Technology becomes part of our daily life. The new technological solutions turned more sophisticated to surpass communication barriers. The online therapeutic work presents new possibilities and challenges for the professionals. We found in literature several computerized psychological treatment applications and also text-based sentiment analysis studies. However, we did not find an application that makes text analysis based on emotional clues and conversely serves as a management tool for psychologists. This paper reflects the increasing role of technology in health care delivery and the potential benefits that this could bring either to psychologists or to patients. We present a technological tool, which was developed following the human work interaction design approach to support interactions between patients and clinicians in psychological treatment. We are convinced that we will find some significant problems with sentiments analysis and with identification of positive and negative language. However, the proposed solution seems to fit the interviewees demand in a primary phase.