MANAGING IT SERVICES WITH MODERN METHODOLOGIES

Abstract

The article below discusses the broadly understood approach to modern service managementbased on the best market practices. The basis for the preparation of the study were, among others,such practices as: ITILv4, Lean, Agile, Scrum, Theory of Constraints, DevOps, DevSecOps,Rugged DevOps, SRE and many years of design and training experience of the author in theabove areas. The article addresses an approach to service management that can be widely used invarious areas, from the defense sector or the armed forces, through the public sector, to businessorganizations, in order to provide high-quality, safe products and services that meet customerexpectations.