Expert technical evaluation model for modeling and monitoring services of Technology Information and Communication services in a Social Security Institution of the Federal Public Administration

Abstract

Social security services are transcendental worldwide activities with significant impact on critical variables for the rest of the productive apparatus and consumption of a nation. The indicators of this category are always significant to locate the level of development and social consciousness of a country. Expert opinion assessments of the modeling and monitoring of Information Technology and Telecommunications services are intended to provide an assurance initiative as an external control system intended to guarantee the organizational continuity of Information Technology services, and serve as a countermeasure to guarantee the goals and objectives of public organizations related to social security services that are to be provided to a significant portion of Mexico’s citizens. This study focuses on one of the major social security institutions in Mexico, which uses the capability assessment model and the specifications of best practices related to assurance model framework provided by COBIT.