The Effect of Perceived Support On Organizational Citizenship Behaviour : The Mediating Role of Organizational Justice and Job Satisfaction: Case Study on A Public Institution in Indonesia

Abstract

The Government of Indonesia has been implementing good governance programs since the post New Order period. In running the programs, the government makes strategic choices by improving the performances in public sector organizations or public services. In fact, the State Civil Apparatus merely perform the basic tasks in a standard manner, not above it. In line with that case, it needs to implement the Organizational Citizenship Behavior (OCB) in public sector services to make good governance programs run optimally. Based on the previous research, there are several supporting variables in realizing the OCB, namely the Job Satisfaction, the Organizational Justice, the Perceived Organizational Support (POS), and the Perceived Supervisor Support (PSS). Therefore, this study aims to discuss the effects of the organizational justice and the job satisfaction as mediators on the relationship between the POS, the PSS and the OCB on a Public Institution in Indonesia. The research was conducted at Institution X, in which there in, the personnel consist of the three elements of State Civil Apparatus, namely the Indonesian Armed Forces, the Indonesian Police, and the Civil Servants. The method used was quantitative method by distributing questionnaires, both online and the printout ones. The samples were as many as 211 employees of Institution X while the research model was analysed using SEM-PLS. The results of the study show that satisfaction.and the Organizational Justice are able to fully mediated the positive relationship between the POS and the PSS and the OCB.